Shipping policy
DELIVERIES
All orders are dispatched within 1-2 working days of the order being processed on the website, during peak periods there may be slight delays in processing your orders.
We send all orders out via a tracked 2-3 day service unless express shipping has been purchased.
Orders will always be sent to the delivery/shipping address. Please ensure that you check the delivery address is entered correctly before checking out. We will not accept any liability for mis-deliveries or re-deliveries.
RETURNS
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, contact us at sales@theamericanstore.co.uk.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive an incorrect item so that we can evaluate the issue and make it right.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us.